FAQ
Everything you need to know about Slab Aura custom extended-art Auras and Slab Guards. Still have a question? Email us at support@slabaura.com.
Product Basics
What exactly is an “Aura”?
An Aura is a custom extended-art insert designed for graded card slabs. It sits between the slab and a guard/case, extending the card’s artwork to fill the whole display so your graded card looks like a full-art piece.
Does the Aura include the card?
No. The Aura is a display accessory only — it does not include the graded card or the slab itself. You add the Aura to a card you already own.
Will the watermark shown in the product photos appear on my Aura?
No. The watermark is only on the website preview images to protect our artwork. Your printed Aura arrives clean, with no watermark.
What’s the difference between “Aura Only” and “Aura + Matte Black Guard”?
“Aura Only” is just the printed extended-art insert. “Aura + Matte Black Guard” bundles the same Aura with a Matte Black Slab Guard — a protective outer case that shields your slab from scratches.
What is a Slab Guard, and do I need one?
A Slab Guard is a protective case that fits over your graded slab. It guards against scratches, scuffs, and UV exposure while giving the slab a clean matte-black frame. It’s optional — many customers add one to protect higher-value cards or for a more finished display look.
Compatibility & Fit
Which graded slabs do your Auras fit?
Our Auras are designed for PSA-graded collectible card slabs.
Will adding an Aura damage my slab or affect the grade?
The Aura is a cosmetic display accessory and does not alter the card or the grade.
Custom Requests
Can I request a card that isn’t listed on the site?
Absolutely! You may submit your request here: slabaura.com/en-my/request.
Shipping & Delivery
How long until my order ships?
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
How long does delivery take?
We offer standard shipping across Malaysia, with an estimated delivery time of 2–3 business days after dispatch.
How do I track my order?
A tracking number is emailed to you once your order has been dispatched.
What if my order is lost or arrives damaged?
Please email us at support@slabaura.com within 7 days of the expected delivery date with your order number and photos (if applicable), and we’ll work with you to resolve it. Please also make sure your shipping address is correct at checkout — we can’t be responsible for orders delivered to an incorrect address provided at checkout.
Returns & Exchanges
Can I get an exchange if something is wrong with my order?
Yes — if your Aura arrives with a defect or issue, we offer an exchange for the same or an equivalent item. To be eligible:
- Contact us at support@slabaura.com within 7 days of receiving your order
- The item must be unused and in its original condition
- Proof of purchase and a photo of the defect are required
The colour looks slightly different from the website — is that a defect?
Not necessarily. Due to differences in screen calibration, lighting, and printing, actual colours may vary slightly from what appears online, and product images are for illustration only. Minor cosmetic variations that don’t affect functionality aren’t considered defects.
Contact
How do I get in touch?
Email us any time at support@slabaura.com and we’ll be happy to help.